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Response from the owner
20 days ago
Dear customer Thank you for your honest feedback. We sincerely apologize for the experience you had during our initial days—we were overwhelmed with both online and dine-in orders and, unfortunately, fell short on service and hygiene standards. We’ve taken your concerns very seriously. Since then, we've made major improvements: Strengthened our dine-in staff Introduced better hygiene and cleaning protocols Separated online and dine-in operations to ensure smoother service for all We genuinely value every customer and would love a chance to serve you again. Please consider visiting us—we’re confident you’ll see a big difference. Warm regards, Team Poha Point