Pizza By Prerna

Due to the mishandling of pizza it got messy hence the pizza experience was not good this time. Have highlighted the same with the customer care, also while handing over the pizza we confirmed that the delivery person had a bag and asked him to handle it properly but still he messed up.we are sorry for the experience

Dear Vaishali Karande, I'm so sorry to hear that your first experience with Pizza by Prerna didn't quite meet your expectations. I want to start by acknowledging your feedback and apologizing for the issues you encountered with our pizza base and the Paneer Crispy Burger. I understand that the thick and soggy base didn't live up to your expectations, and I'm truly sorry that the taste didn't impress you either. I also regret to hear that the Paneer in the burger was not soft, which is not the standard we strive for. I would like to assure you that we take all feedback seriously and are committed to making things right. I would like to request more details about your experience, including the order number and any specific issues you faced, so that we can investigate and take necessary actions to improve our products and services. Please feel free to share these details with me on our dedicated contact number 091375 50488, and I assure you that we will resolve your concerns right away. Once again, I apologize for the disappointment and appreciate your feedback. We value your opinion and would like to make it up to you. If you would like to give us another chance, we would be happy to offer you a complimentary dish on your next order. Warm Regards, Team Pizza by Prerna