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Response from the owner
26 days ago
Dear customer, We sincerely apologize for the unpleasant experience you and your wife faced at our restaurant. Your feedback is very important to us, and we truly regret the miscommunication and the inconvenience caused. We understand how serious it is when vegetarian food is expected, and the trust is broken due to errors in preparation or communication. This should not have happened, and we take full responsibility. Please be assured that we are already reviewing our kitchen practices and strengthening staff training to ensure that vegetarian and non-vegetarian dishes are prepared and served with complete clarity and care in the future. Your comfort and trust matter to us more than anything. We kindly request you to give us another chance to serve you better. If you could reach out to our management team directly, we will personally address this matter and ensure you have a positive experience with us. You can contact us at +91 98428 45041, and we will be more than happy to connect with you, listen to your concerns, and resolve this issue. Thank you again for bringing this to our attention. We value your feedback and will work hard to ensure such incidents do not occur again. Warm regards, Pasumpon restaurant