Dear RNJ, I hope this message finds you well. First and foremost, I want to extend my sincere gratitude for taking the time to share your thoughts about your recent experience with us. Your feedback is extremely important to us as it helps us improve and deliver a better service to all our valued customers. I'm truly sorry to hear that your recent order did not meet your expectations, and that you found some aspects of your order to be disappointing. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority, and I would like to assure you that we are committed to addressing the concerns you've raised. I'm glad to hear that the chocolate donut managed to provide some solace during your experience. We take pride in offering a variety of items that cater to different preferences, and I'm delighted that the chocolate donut was a highlight for you.