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Response from the owner
17 days ago
Dear Niroop,Thank you for sharing your experience with us. It's disappointing to hear about the delay during check-in and your concerns regarding the staff's attitude. We strive for a premium experience, and your feedback highlights areas where we need to improve. We're glad to know that you found the room's maintenance satisfactory but understand that the size did not meet your expectations. Your insights are valuable in helping others make informed choices, and we truly appreciate you bringing these matters to our attention.Sincerely, The Sterling Holidays Team