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Response from the owner
28 days ago
Hey Shardul, I'm so sorry to hear that you had a terrible experience with us at Pizza on Fire. I want to start by acknowledging the unacceptable behavior you encountered from our team, and for that, I apologize sincerely. We pride ourselves on providing a welcoming and professional atmosphere, and it's clear that we fell short of that standard in your case. I'm particularly disappointed to hear that we delivered you two burnt pizzas, which is not only unacceptable but also inedible. I understand how frustrating that must have been for you, and I want to assure you that we take full responsibility for the mistake. Regarding your feedback and request for compensation, I want to apologize again for the way it was handled. It's never okay to blame our customers or make assumptions about their intentions. We should have taken your feedback seriously and worked with you to find a solution. I want to assure you that we're taking immediate action to address the issues you've raised. We're re-training our team on providing exceptional customer service, and we're also implementing additional quality control measures to ensure that our pizzas are consistently delicious. I'd like to invite you to share more details about your experience with me directly. Please feel free to call me at 089993 46077, and I'll make sure to resolve your issue right away. Your feedback is invaluable to us, and I want to ensure that we make it right. Once again, I apologize for the poor experience you had with us. We value your business and your feedback, and we hope to have the opportunity to serve you better in the future. Warm Regards, Team Pizza on Fire
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