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Response from the owner
4 months ago
Hello Ranish Shetty ji, We sincerely apologize for the negative experience you had at our restaurant. We appreciate you bringing the issue to our attention and we assure you that we take your feedback seriously. We apologize for the delay in serving mineral water and for the poor response from our staff. It is not the level of service we strive to provide. Rest assured, we will address this matter with our team and take necessary steps to ensure it does not happen again in the future. Regarding the staff shortage, we apologize for the inconvenience caused. We understand that it is not an excuse for the delays and lack of proper response. We will work towards better management of our resources to prevent such instances. We regret that we could not meet your expectations during your visit and understand your frustration with the service. Please share the details of your experience and contact number on 099040 99992 so that we can further investigate the matter and resolve it to your satisfaction. Once again, we apologize for the inconvenience and we sincerely hope to have the opportunity to provide you with a much better experience in the future. Warm Regards, Team Pandeyji Restaurant ️