Issues with service charges. If we tell them to remove service charges, then they tell us that they dont accept payment from portal. They tell that its the policy of zomato, however thats not true.
We apologize for the inconvenience you experienced regarding the service charges. We understand your frustration and appreciate you bringing this to our attention. We will review our policies and ensure that such issues are addressed appropriately. Thank you for sharing your feedback with us.
I visited one8commune Indore recently. While the food and ambience were good, I was extremely disappointed with the restaurant’s unfair billing practices.1. The restaurant makes payment through Swiggy, Zomato or other aggregators conditional on paying their voluntary service charge. If a customer chooses not to pay the service charge, they refuse to accept aggregator payments, which is highly unreasonable and against consumer rights.2. They also levy GST on the service charge, which is not permissible under law. Service charge is voluntary and not a government levy, hence charging GST on top of it is illegal.Such practices leave a very negative impression despite the good food. I hope the management takes immediate corrective action and stops indulging in these misleading and unlawful billing policies.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the billing practices you encountered. We take your feedback seriously and will address these concerns with the management to ensure fair and lawful billing practices. Your insights are valuable, and we are committed to delivering a positive overall experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Please share your contact number so our Indore team can reach out and ensure you receive excellent service during your next visit.