Omkara Kitchen

Firstly its very unfortunate and we regret that your experience was not as memorable as the 100's of other guests Dinning everyday with us. Our Thali's, like else where in the world are pre cooked a hour or max two before Lunch time, but are served hot. It is not our standard practice to fix things already served, we normally propose to replace anything gone faulty, which the Manager did offer but your group was not receptive to his suggestion. Also re-warming guest food which gets cold on the guest table in microwave is not a standard practice in any good Restaurant. Post checking the CCTV's we understand the reason for the vegetables turning cold was the approx 10 minute time gap between service and complaint of it being cold. Would like to Remind you that your complain originally was not about the warmth but the quantity of the vegetable portions in the Thali. We did not want to sound rude but you cannot expect 3-4 people to share a Thali and the vegetable quantity still to suffice. After a lot of discussion amongst yourself, you returned 10 minutes later, now complaining of vegetable being cold. Despite knowing the reason for vegetable going cold our Manager accepted you rejecting the Thali and simply took it away. It was exactly then that the Chinese dishes ordered by you also arrived for service but you chose to reject it for no valid reason without it being even eing served . As per a standard practice of any hotel, you are liable for paying for something which is brought for service but being rejected for no valid reason. Sometimes when we get off on the wrong side of the bed everything thereon seems upside . Looks like we both had our that bad day yesterday. Given a chance in future, we can only assure you of a memorable experience. In meanwhile wish you a great onward journey. Regards Team Omkara Kitchen