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Response from the owner
2 days ago
Mam, we are sincerely sorry to hear about this experience. As a bakery that takes pride in being a part of special celebrations, we are heartbroken that we let you down on your friend’s birthday.We apologize that the finishing of the Bento cake did not match the reference photo you shared and that the taste did not meet our usual high standards. We have noted your feedback regarding the decoration and are discussing this with our kitchen team immediately to ensure this does not happen again.We value your patronage and would like a chance to make this right. We hope to earn back your trust."