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Response from the owner
a month ago
Hi Menka, We’d like to clarify that the Malaysian Feast you ordered is a single-person combo with fixed components, including two spring rolls, and is priced as per the menu on the platform. Ordering directly from us can sometimes offer more flexibility on pricing and customisation. We categorically deny ever serving stale food — all dishes, including the Hakka noodles in your combo, are prepared fresh to order in our kitchen. Quality and freshness are non-negotiable for us. We’re sorry to hear the food didn’t meet your expectations. If you had contacted us upon delivery, we would have gladly addressed your concerns right away. Your feedback will be shared with our team to ensure we maintain the standards our customers expect. — Team Oishii Wok Update: As an additional gesture, we’d like to invite you for a dine-in experience on us — a two-course meal at a date and time of your choosing. If you’re interested, please reach out to us at 7399799799 referencing this reply to your review, and we’ll arrange it for you.