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Response from the owner
11 days ago
Thank you for sharing your honest feedback, and we're truly sorry to hear about your recent experience. We completely understand how frustrating it must have been, especially after having had a great visit earlier. We genuinely appreciate your support and regret that we didn’t meet expectations this time. Please know that we’re looking into this and taking your concerns very seriously with the outlet team. Maintaining consistency in quality and service is very important to us, and your input helps us identify where we need to do better.