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Response from the owner
a month ago
Dear Madam, We sincerely apologize for the inconvenience you faced during your visit. We understand how important timely and accurate service is, especially for pre-orders. Your feedback has been taken very seriously, and we are already addressing the issue internally to ensure better clarity in communication and weight-based billing policies. We value your trust and will strive to regain your confidence with improved service in future. Best regards, Sherley Thankam Abraham Customer Support Manager OhMyCake 7907484862