Diwatel Grande Resort By NXSTAY

Dear Sir, We are deeply concerned to read that your recent stay at Hotel Sapphire Resort Lonavala did not meet the expectations set by your previous visit. Your feedback about the resort's condition is taken very seriously, and we assure you that we are investigating the matter to ensure our standards are not only met but exceeded. While we do undergo continuous improvements and staff training to deliver the best experience possible, it seems we have fallen short during your stay. We understand how this might influence your recommendation, and we hope to have the opportunity to regain your trust. If you choose to discuss your experience further or are willing to give us a chance to address your concerns, please reach out to our management team directly. We are committed to restoring your confidence in Diwatel Resort Lonavala. Regards, Reservation Team Diwatel Resort Lonavala