Oberai Bakers & Cafe

Dear Valued Guest,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable delay you experienced with your simple Rice and Dal (Veg) order and the frustration it caused.We understand your disappointment with the excessive waiting time, the repeated false assurances, and ultimately having to leave without your meal. This is certainly not the level of service we aim to provide at Oberai Bakers & Cafe.We are taking your feedback very seriously and will be investigating this incident thoroughly with our kitchen and service staff to understand why the preparation took so long and why you were given inaccurate updates. We will be addressing these issues to ensure that such delays and miscommunications do not happen again.We value your patronage and are truly sorry that your experience was so negative. We hope you might consider giving us another opportunity to demonstrate our commitment to better service in the future. Please feel free to contact me directly at 9776010010 if you would like to discuss this further.Sincerely,Oberai Bakers & Cafe GM

Dear Valued Guest,Thank you so much for sharing your feedback and for being a regular customer of Oberai Bakers & Cafe.We are so sorry to hear about the small incident with your online order of our mutton biriyani today and the embarrassment it caused. We truly appreciate you bringing this to our attention.We are glad to know that we were able to resolve the issue with a single call and replace your order, especially given the heavy rain today in Bhubaneswar.It means a lot to us that you recognize our commitment to our customers, and we are truly grateful for your 5-star rating. Your kind words about our reputation are very encouraging for our entire team.We look forward to serving you again soon at Oberai Bakers & Cafe.Sincerely,Oberai Bakers & Cafe GM