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Response from the owner
a month ago
Hello Jaspreet Singh ji! We are deeply sorry to hear that your recent visit to our restaurant was marred by poor food quality and lack of response to your concerns. We understand that you had traveled a significant distance to try our veg grilled paneer burger and dry Manchurian, and we fell short of your expectations. We apologize for the cold patty and the additional wait for the Manchurian. Moreover, we are shocked and saddened to hear that the Manchurian had an unpleasant slimy texture, and we suspect that it may have been a quality control issue. This is unacceptable, and we should have responded promptly to your concerns. We want to assure you that we take full responsibility for the mistake and are taking immediate action to rectify the issue. We would like to invite you to share the details of your experience with our customer service team on our dedicated number 098722 14318. We will resolve your issue right away and ensure that our team is better equipped to handle such situations in the future. Once again, we apologize for the disappointing experience and appreciate your feedback. We value your loyalty and look forward to serving you better in the future. Warm Regards, Team New Panna Sweets
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