New Shahi Family Restaurant

Name: New Shahi Family Restaurant
Address: Shop No.1, 2.3.4, Mira Bhayandar Rd, Mira Bhayandar, Maharashtra, India
Telephone: +917738366404
Price range: $$
Rating: 4

60 votes

#370 of 1781 restaurants in Mira Bhayandar

Indian

$$$$ Price range per person INR 860 - INR 2,100

Shop No.1, 2.3.4, Mira Bhayandar Rd

Mira Bhayandar, Maharashtra, India

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New Shahi Family Restaurant serves a range of desserts

The interior of New Shahi Family Restaurant

Hot and sour soup at New Shahi Family Restaurant

Tandoori chicken at New Shahi Family Restaurant

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Come here for a drink after a long walk around Vardhman Fantasy. Indian food is worth a try here. This restaurant provides perfectly cooked tandoori chicken, tandoori chicken tikka and chicken roti. A lot of people suppose that you can have good falooda here.

Food delivery is a big benefit of New Shahi Family Restaurant. The efficient staff works hard, stays positive and makes this place great. The fast service shows a high level of quality at this place. From the guests' viewpoint, prices are fair. The charming atmosphere will be really just what you need after a long working week. Google users awarded this spot 4.

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in Mira Bhayandar

chicken Angara and Roti

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tandoori Platter

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aC section

kebab

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Ratings of New Shahi Family Restaurant

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(4/5)

Visitors' reviews on New Shahi Family Restaurant

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Uzma Belim a month ago on Google

I’m extremely disappointed with my recent experience with this Restaurant. I’ve ordered from them several times in the past, but after this, I’ll never be ordering again. To begin with, I placed an order for chicken crispy, chicken banjara kebab, and fried rice for home delivery. The order was supposed to arrive within an hour, but it didn’t arrive until TWO HOURS later, and that too, despite it not being rush hour. By the time the food arrived, it was stone cold, and we had to reheat it before even attempting to eat. To make matters worse, the quality of the food was utterly unacceptable. The chicken banjara kebab was unbearably salty, and the chicken itself was not fresh. The chicken crispy was similarly inedible—so tough that none of us could chew it. Both dishes ended up in the trash. The fried rice tasted off and had a foul smell. I’ve never experienced such poor-quality food from this restaurant before, and I immediately called to express my concerns. Instead of understanding or apologizing for the issue, the person on the phone was rude and dismissive. Rather than acknowledging the subpar quality of the food, he arrogantly offered a refund for the chicken crispy. We told him we didn’t need a refund, but simply wanted him to address the issues in their kitchen so no other customer would face the same problem. He ended the call abruptly, hanging up on us without any consideration. A few days later, when we tried to order again, the same person recognized our name, address and flat-out refused to deliver to our location, even though they had delivered to us numerous times before. When we offered to pick up the food ourselves, he arrogantly denied that as well, claiming that the restaurant was too "crowded." This was the third time we faced the same issue with no proper resolution. This experience has been a complete disaster, and it's clear that the restaurant and its staff are completely uninterested in maintaining any level of customer service or quality control. I cannot believe how rude, unprofessional, and unaccountable they have been. It's not just the food that is terrible; it’s the entire attitude of the people working there. How can a restaurant continue to operate with such blatant disregard for their customers and the quality of what they serve. I wouldn’t recommend this restaurant to anyone. If they can’t even handle basic service and quality, there’s no way they deserve your time or money. A complete letdown all around. Food: 1 Service: 1 Atmosphere: 1

Response from the owner a month ago

I'm truly sorry to hear about your disappointing experience. I completely understand your frustration, especially after being a loyal customer in the past. Your concerns about the delayed delivery, the poor quality of food, and the lack of professionalism from the staff are all valid and deserve to be addressed. It’s unacceptable that you were treated dismissively and that your attempts to resolve the issue were met with such poor customer service. I can assure you that this is not the standard we strive for. Your feedback is important, and we will be investigating the matter internally to ensure that it does not happen again. I sincerely apologize for the inconvenience and disappointment you’ve experienced, and I hope you’ll consider giving us another chance in the future. Thank you for taking the time to share your experience, and again, my deepest apologies.

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Rashi Thakkar 2 months ago on Google

I visited New Shahi Family Restaurant in Mira Road for a family dinner, and it was an enjoyable experience. The restaurant has a warm, inviting atmosphere with ample space, making it perfect for families. The staff was friendly and attentive, ensuring we had a comfortable dining experience. We ordered a variety of dishes including butter chicken, naan, and some Chinese starters. The butter chicken was rich and flavorful, definitely one of the highlights of our meal. The food was served fresh and hot, which added to the overall satisfaction. The menu has a nice mix of North Indian and Mughlai dishes, so there’s something for everyone. The prices were reasonable, and considering the quality of food and service, I felt it was good value for money. I would definitely recommend New Shahi Family Restaurant to anyone in the area looking for a family-friendly dining spot with great food. Service: Dine in Meal type: Dinner Price per person: ₹200–400 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 2 months ago

"Thank you so much for your kind words! We're delighted to hear that you had an enjoyable experience at New Shahi Family Restaurant. It’s always our goal to provide great food and a comfortable atmosphere for our guests. We’re glad you loved the butter chicken and our variety of dishes. Looking forward to welcoming you and your family again soon!"

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Mohammed Zahid Shaikh 2 months ago on Google

Earlier, food used to be Tasty and Very good. But after some time.The food quality and quantity have Reduced drastically. Unseasoned food. Grilled sandwiches of very low portion and not grilled. is not good anymore Service: Delivery Meal type: Lunch Price per person: ₹400–600 Food: 2 Service: 2 Atmosphere: 4

Response from the owner 2 months ago

I completely agree with you. It’s frustrating when the quality and taste of food decline, especially when you’ve enjoyed it in the past. It’s such a letdown when dishes like grilled sandwiches are served with smaller portions and lack the proper preparation or seasoning. I hope places start paying more attention to maintaining the quality that people expect.

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