M
Response from the owner
a month ago
We believe in transparency and would like to correct the record. You were informed before ordering that the cake would be freshly prepared and would take extra time. You agreed. The original design has piping on top with no space for a message. At your request, we modified the design slightly to accommodate the message — purely to fulfill your requirement. The product description on Zomato clearly mentions berry compote, not fresh berries. We delivered exactly what is described. The cake was freshly made. Claims about staleness or quality are incorrect. Pricing is clearly displayed, and orders are placed after reviewing it. We did not disconnect the call; it was routed through Zomato and dropped from their end. At MYSAA, quality and customer satisfaction are our priorities. However, we do not accept false allegations or misrepresentation of facts. We stand by our product and our service.