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Response from the owner
a month ago
We're deeply disappointed by this false review. As a home-grown bakery, we’ve always strived to deliver quality products and warm services. Unfortunately, some individuals try to exploit home bakery especially led by young women, assuming we won't speak up. This particular customer consumed 60–70% of the cake and still demanded a refund even when the product had no issue which we checked too — which is unacceptable and unfair. When we refused, they started shouting, it was deeply hurtful. We do not run a store yet, but we maintain hygiene, professionalism, and customer satisfaction with utmost care. Many of our loyal customers can vouch for our quality and service. We stand by our work and won’t allow anyone to misuse their voice to bring down hardworking home bakers and women entrepreneurs. We strive to provide our best products always.