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Response from the owner
6 months ago
Dear Mr. Asif Rev, Thank you for sharing your honest feedback, and we sincerely apologize that your recent order did not meet your expectations, especially on such an important day. We understand how disappointing it can be when things don’t turn out as planned, and we appreciate you taking the time to detail your experience. We want to assure you that quality is always our top priority. The oils and ingredients we use are carefully selected to ensure both taste and safety. While taste is subjective, we value your comments about the biryani, korma, and kosha, and will review these dishes to see how we can enhance the flavors moving forward. Your satisfaction is important to us, and we are always open to constructive feedback. We also want to clarify that while roadside eateries may offer more economical options, we focus on providing a balance of quality, hygiene, and reasonable pricing. It’s important to us that every customer enjoys not only the flavor of our dishes but also the assurance that the food is prepared with care and cleanliness. We are truly sorry that we fell short on this occasion and hope that you'll consider giving us another chance to provide you with a better experience. We take all feedback seriously and will continue to improve to meet the expectations of our valued customers like you. Warm regards, Team Mustanad Biryani