Mucktoo

Dear Sreejit,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your first experience with us did not meet your expectations. That is certainly not the impression we want any guest to have.We sincerely apologize for the disappointment you faced with the food quality, portion size, and pricing. Your comments regarding the burnt garlic mixed rice and garlic fish have been noted carefully, and we will be reviewing these items with our kitchen team to ensure better consistency and quality going forward.We are especially concerned to hear about the experience you had at the counter. Courtesy, patience, and respectful communication are values we take seriously, and we regret that you encountered behavior that felt rude or dismissive. This feedback has been shared internally, and we will be addressing this matter to ensure such an experience is not repeated.We appreciate you acknowledging the effort of the team member who assisted you later, and we are grateful that you brought these issues to our attention. Honest feedback like yours helps us improve.We truly regret that your visit fell short and hope you might consider giving us another opportunity in the future to provide the experience we strive for.Warm regards,Mucktoo Family

Dear SabujThankyou for your honest feedback. We would work upon it .Warm Regards Mucktoo Family

Hi Rishita,Thank you for taking the time to share your detailed feedback, and we’re truly sorry to hear about your disappointing experience—especially since this was your second visit with us. We completely understand how frustrating it must have been to receive your food late, get a dish that didn’t match the description given, and then be asked to settle the bill while you were still eating. This is certainly not the level of service we aim to provide.Your comments about the communication regarding the noodles, the delay in serving, and the closing-time behaviour of our staff are taken very seriously. We will be addressing this with our team immediately to ensure such incidents are not repeated.We genuinely value your support and regret that we let you down again. If you’re open to it, we would really appreciate the chance to speak with you directly and make things right. Your comfort and satisfaction mean a lot to us, and we hope you’ll consider giving us another opportunity to offer the experience you deserve.Regards,Mucktoo Family