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Response from the owner
11 days ago
Hi Continental X Gaming, I am so sorry to hear about the terrible experience you had with our Royal Thali outlet on Swiggy. We understand that not receiving your order and not being refunded is extremely frustrating, and we apologize for the inconvenience and distress caused. We take situations like this very seriously and are deeply sorry that our service fell short of your expectations. We want to assure you that we are looking into this matter urgently and will do everything possible to resolve it as soon as possible. To help us resolve this issue, could you please share the order details, including the order number and timestamp, with our customer service team on 098390 14268? We will investigate this matter further and ensure that your problem is resolved right away. We value your feedback and would like to assure you that we are committed to providing the best possible service to our customers. We will make sure to take necessary actions to prevent such incidents from happening in the future. Once again, we apologize for the terrible experience you had and would like to assure you that we are committed to making it right. We appreciate your feedback and look forward to serving you better in the future. Warm Regards, Team Moti Mahal Varanasi Restaurant.