Mealygram - Best Restaurant and Bulk Thalis & Food Delivery Service

We take hygiene and food safety very seriously, and this situation is just as concerning for us as it is for you. Our kitchen follows strict hygiene protocols, including regular professional pest control, and just a few days ago, a scheduled treatment was conducted. It is an unfortunate coincidence that you experienced this issue, but making extreme claims does not reflect the reality of our operations. If hygiene were truly neglected, why haven’t other customers reported the same issue? We serve hundreds of meals daily, and our commitment to cleanliness remains the same for everyone. We understand your frustration, and we regret that this happened. However, attempting to damage our reputation with exaggerated statements is not the right way forward. If you have concerns, they can always be addressed directly. We remain committed to maintaining hygiene and serving quality food to all our customers.

Dear Rahul, We take food quality, hygiene, and customer satisfaction very seriously, and your sudden concerns are quite surprising, considering that you have been dining with us regularly for the past one to two months without any complaints. It is noticeable that such extreme allegations have come only after our recent price revision, which raises questions about the intent behind this review. Addressing Your Concerns: 1. Hygiene & Pest Control: Just a couple of days before your visit, we conducted a professional pest control treatment, which is a part of our regular hygiene maintenance. This ensures a clean and safe environment, and any rare occurrence during this time is an exception, not negligence. Unlike many places, we invest in frequent pest control to maintain top hygiene standards. 2. Food Quality & Pricing: We have always maintained high-quality standards, and our pricing reflects the quality ingredients, preparation, and service we provide. You have been enjoying our food at lower prices without any complaints, and suddenly raising such issues after a minor price adjustment seems unfair. Our regular customers continue to trust us and appreciate the value we offer. 3. Cleanliness & Dishwashing: All our utensils go through a strict multi-step cleaning and sanitation process. If you had faced any issue before, it could have been reported immediately rather than being exaggerated now. 4. Management Behavior: We always ensure our staff treats customers with respect. If there was any miscommunication, we are happy to look into it. However, false claims targeting individuals are unacceptable, and we will not tolerate misleading statements that aim to harm our reputation. Reality Check: We proudly serve hundreds of satisfied customers daily, and their feedback speaks for itself. We have received numerous positive reviews and ratings from those who genuinely appreciate our food and service. Isolated complaints, especially those that arise suddenly after price adjustments, do not reflect the actual quality of our service. We welcome constructive feedback and are always open to improving, but we will not entertain baseless accusations. If you have a real concern, we encourage you to reach out directly, and we will be more than happy to address it professionally. Best regards, Mealygram Team