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Response from the owner
a month ago
Dear Shreya Banerjee, We sincerely apologize for your disappointing experience with the chicken burger. It's unacceptable that you received a burnt patty and cold, smelly food. We strive to maintain high standards at McDonald's, and it’s clear we fell short this time. Your feedback is invaluable, and we will address these issues with our team to ensure better quality in the future. Thank you for bringing this to our attention. Best regards, McDonald's Team