McDonald's Lulu Mall Edappally

Name: McDonald's Lulu Mall Edappally
Address: Lulu Mall Walkway, Kochi, Kerala, India
Telephone: +912249135000
Price range: $$
Rating: 4.4

1133 votes

#128 of 1182 fast food in Kochi

6 more branches to eat in Kochi

Open now 10AM - 11PM

$$$$ Price range per person INR 860 - INR 2,200

Lulu Mall Walkway

Kochi, Kerala, India

Edapally

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The walk with a view of Amrita School of Medicine is what you can expect after dining at this restaurant. Don't forget to enjoy nicely cooked grilled burgers, paneer and chicken nuggets at McDonald's Lulu Mall Edappally. If hungry, come here for tasty vanilla ice cream, fudge and brownies. Take your chance to taste delicious hot chocolate or great chocolate shake.

At this place, you can get a takeaway. The terrific staff works hard, stays positive and makes this place great. The nice service is a big benefit of this spot. A lot of people find that prices are good for what you receive. It's a good place with the spectacular ambiance. The overall rating of this restaurant on Google is 4.3.

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Ratings of McDonald's Lulu Mall Edappally

Google

(4.4/5)

1101

Facebook

(4.1/5)

Visitors' reviews on McDonald's Lulu Mall Edappally

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Alan joseph noble 2 months ago on Google

I had a very frustrating experience at McDonald’s Lulu Kochi. I accidentally ordered a cold drink instead of a hot drink and politely asked if it was possible to change it. Despite my request, the drink was not changed. Initially, the staff said it couldn’t be done. Then they said they would check with a colleague, which led to a long chain of discussions among staff members. I was left running back and forth between them, only for them to finally confirm it couldn’t be changed—a decision they could have communicated upfront to avoid wasting my time. I then ordered a hot chocolate, which took an excessively long time to arrive. Even after the delay, when a staff member came to check if everything was okay, I had to point out that I still hadn’t received my drink. Additionally, I asked for napkins, and they assured me they would bring them straight away. However, after waiting for 15 minutes, they still didn’t bring anything. This level of unprofessionalism, lack of communication, and disorganized service was incredibly frustrating. It was one of the worst customer service experiences I’ve ever had at a McDonald’s. Very disappointing! Service: Dine in Meal type: Dinner Price per person: ₹200–400 Food: 4 Service: 1 Atmosphere: 4 Recommended dishes: Maharaja Mac

Response from the owner a month ago

Hi, We would like to know the reason behind such low ratings. Please share your elaborated issue with the contact details at [email protected] and we will assist you further.

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NiViN thomas 2 months ago on Google

We ordered regular chicken burger meals with small cappuccino, and all was good but the service was not up to the mark, and we need to manually collect the capuchino due to some communication problem at their end. Food: 4 Service: 3 Atmosphere: 4

Response from the owner a month ago

Hi, We would like to know the reason behind such low ratings. Please share your elaborated issue with the contact details at [email protected] and we will assist you further.

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Sharafali K V 3 months ago on Google

McDonald's outlet at Lulu Mall boasts a modern, vibrant ambiance that's perfect for families, travelers, and shoppers. McDonald's signature menu items like the Big Mac, Fries, Chicken McNuggets, and Burgers are cooked to perfection and served hot. Conveniently located on the ground floor of Lulu International Shopping Mall. Service: Dine in Meal type: Other Price per person: ₹400–600 Food: 5 Service: 3 Atmosphere: 5 Recommended dishes: Vanilla Ice Cream Cone, French Fries, French Fries with Cheese

Response from the owner 2 months ago

Hi, Thanks for the appreciation! We do our best to delight our customers with the most delicious food. It gives us a sense of great achievement to know that our efforts are paying off!

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