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Response from the owner
a month ago
Hi Amal Varghese, I’m really sorry to hear about your experience at our McDonald’s. It’s disappointing to learn about the staff behavior, lack of cutlery, and communication issues you faced—this is definitely not what we want for our guests, especially families with little ones. Your feedback is important, and we’ll be addressing these concerns with the team right away. Thank you for bringing this to our attention; we hope to make it right on your next visit. Warmly, McDonald's Team