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Response from the owner
a month ago
Hi Nancy, this is truly upsetting to hear. We take your concerns about hygiene, insects, and fungus very seriously—these are absolutely not the standards we stand for. Please know we’re investigating this incident thoroughly to ensure it never happens again. Your trust means a lot to us, and we apologize deeply for this experience at our South Ex 2 outlet. Thank you for bringing it to our attention; your safety is our top priority. — McDonald’s India