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Response from the owner
24 days ago
Dear Adarsh Singh, thank you for being a loyal customer over the years and for bringing this to our attention. We’re sorry to hear about the experience with ketchup and how it made you feel uncomfortable. Your feedback about service, respect, and kindness is important to us, and we’ll make sure our team reflects on it to improve future interactions. We truly appreciate your understanding and hope your next visit feels much more positive. Warm regards, McDonald's Team