I had a very disappointing experience with this sweet shop. I had booked 120 small boxes of sweets, along with packing charges, and paid the full amount in advance for distribution among my office colleagues. After two days, when I went to collect the parcel, the owner was again not present (earlier he was always available, but in my last three visits I haven’t seen him). Since I was in a hurry, I trusted the brand name Mansukhlal Mithaiwala and didn’t check the parcel. But when I opened it in my office, to my shock, the sweets were not packed in boxes as promised, but in cheap plastic packets. I immediately called the shop, and the staff admitted it was a mistake, assuring me that the money would be adjusted in my next visit. After two days, I went back and explained everything to the owner. At first, he denied that such a mistake could ever happen at Mansukhlal. Only when his staff admitted the truth did he reluctantly apologize, saying, “Sometimes it happens, sir, very rare. Come again, it won’t happen next time.” I told him these sweets were meant for some dignified people, and plastic packets looked cheap. But he brushed it off casually. When I asked for a refund of the packing charges, he initially refused, claiming boxes are “complimentary.” Later, when the staff confirmed they had indeed charged me, he shifted blame, saying customers should ask for complimentary boxes. Clearly, the staff were charging customers on his instructions, while he pretended ignorance. On top of that, I picked up a packet of peanuts from the counter. The MRP printed was ₹80, but I was charged ₹90, with the excuse that “rates had increased.” They hadn’t even updated the printed MRP. Worse, when we opened the packet at home, the peanuts were spoiled and stale, with no manufacturing or packing date mentioned. Overall, this was a terrible experience with a reputed brand. I lost trust completely in this shop’s honesty and quality. I will never visit Mansukhlal Mithaiwala again, and I strongly advise others to be very cautious before buying from here.