First of all, you guys don't know how to talk to customer, forget about doing business or so called Dukaan Chalaana. Such an overrated, full of filthy stuffs and staffs, using bad quality raw material etc. It was very unpleasant behaviour from you. It is your responsibility that a person has paid full amount and ordered for parcel. Then you should pack entire thing and handover to the customer. And when customer ask about it, you start talking garbage and without sense illogical things. Guys you are very unprofessional and with this pathetic experience of talking to such a bad mouthed and filthy shop staffs, I will make sure that at least in my locality know one will go to your shop. Mark it.