O
One China
8 days ago
Dear Bhairavi,Thank you so much for sharing your feedback with us, we truly appreciate you taking the time.We’re very sorry that the chicken dish you received didn’t meet expectations. In order to better understand and improve, may we ask if it was the chicken itself that felt oily, or perhaps the herbs or sauce?To investigate further, our team prepared and packed the dish for a timed trial. After 35 minutes, we noted that the texture and overall balance changed considerably during delivery, resulting in a soggier experience than intended. Based on these findings and your valuable feedback, we’ve decided to remove this dish from our delivery menu.Please feel free to reach out to us at 7507055778, we’d be more than happy to speak with you and ensure your next experience is a satisfying one.Warm regards,Team One China