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Response from the owner
23 days ago
Thank you for taking the time to share your feedback. We truly regret that your experience did not meet your expectations. At MJ Funcity Waterpark & Resort, guest satisfaction is our top priority, and we take every review seriously. Your comments regarding service, staff coordination, and overall experience have been noted and shared with our management team for immediate review and corrective action. We are continuously working on staff training, service quality, and operational improvements to ensure better experiences for our guests in the future. We sincerely apologize for the inconvenience caused and would appreciate the opportunity to connect with you directly to understand the concerns in detail and work towards a resolution. Your feedback helps us grow and improve.