R
Rephan Castelino
7 months ago
Dear Guest, Thank you for your valuable feedback on this platform. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is disheartening to read that your dining experience at Lotus Pavilion was not completely as per your expectations. We have viewed your succinctly put pointers with appreciation as well as concern based on your observations. We regret the lapses you encountered and assure you that appropriate corrective measures are being taken as pertinent. Thank you for having shared your views with us, we do hope you give us another opportunity to serve you. The team and I look forward to welcoming you back for a memorable dining experience. Warm Regards, Amandeep Kaur General Manager ITC Gardenia Bengaluru