LAL BAGH RANAKPUR - The Nature Resort

Namaste Nehal Pitaliya Ji, Your feedback is valuable to us, We appreciate your positive review and a 5-star rating! We are thrilled to hear that you enjoyed your time at our resort and we're always striving to improve our guest experience. We would love to hear more details about what could have made your stay even better. Please feel free to reach out to us directly so we can address any specific concerns you may have had. We hope to welcome you back in the future and provide you with an even more memorable stay at our resort, nestled in the beautiful surroundings of Ranakpur. Warm regards, Lalbagh Ranakpur-The Nature Resort

Dear Guest, Greetings from Lalbagh Ranakpur, Thank you for staying with us. Reference to your review that feedback which you have given we did not think you would this, as at the time of checkout we have shoot your video review as well and that time you said everything was excellent. Now we have came to know that you were not comfortable here , We have gone through your entire stay since check in to check out and the theory of complaint which comes out which is written is as below 1. At the time of reservation you said to book 9 Rooms and 18 adult 9 child below 9 years, that was completely misguided by you, number of people were more than the booking. 2. We asked to provide ID for each and every person that was also denied by you people. 3. You argued to stay and adjust all person in booked rooms only that was not possible than you took another room. 4. The children age were hidden that is why check in time took longer than standard time. 5. Advance amount which was committed to deposit at the time of check in ,which was ignored by you. 6. you booked safari through hotel and at the end of moment you cancelled without any reason, our all jeepsys were empty that day. 7. During all meals everyone from your group said excellent service , food, stay all times. 8. You requested to serve tea in garden early in the morning and said we will not have tea during breakfast , without any delay we were agreed to serve Tea in the garden for your group. Generally its serve in restaurant only, again your group members asked for tea during breakfast time that was not possible all time. 9. At the time of check out you denied to pay full amount which was already agreed at the time of booking and check in that is why the conversation turned into argue. 11. In your group there was a linen misused badly which was totally unacceptable. When we informed at the time of check out you started shouted with reception staff including females as well. 12. We have charged your room for stay not to damage property as you said linen was included in my price , yes it was included till washing, not till damage. 13. After all we have not charged you for discard linen as well. 14. We know hotel industry depends on customer reviews or feedback but not depends on fake reviews which was done by you. Our customer can understand both side. We have done our good job which we could do. 15. We have video clip with your excellent feed back too. 16. Requesting you please do share genuine review for services and hospitality you have enjoyed during your stay. Regards Management Lalbagh Ranakpur The Nature resort