LONDON TOWN

Hi there, Thank you for taking the time to share your feedback. We serve hundreds of guests daily, with our doors opening over 1,000 times — and while we maintain high standards of cleanliness, occasional incidents can happen despite strict hygiene measures. Regarding the service, we operate on a first-come, first-serve basis to ensure fairness for all our guests. During peak hours, some wait time may be expected, and we always appreciate our customers' patience and understanding. We weren’t able to fully understand parts of your review and we can’t even verify your review if it’s genuine or fake but if you’d like to share more details, please feel free to contact us directly at [email protected] Looking forward to hearing from you. Best regards, London Town. (Management Team)

We do apologise Ishita Goyal but this is not the right way of showing unnecessarily anger over our staff and the owner. While booking we clearly mentioned you that we are unable to decorate for your birthday at last minute as we were super busy and short of staff that day and also we have told you that if you want you can decorate yourself or you can bring someone who can decorate for you which was not our fault at all. Another thing you were only six people and we booked a table for six not an entire place for your birthday. And there were plenty of tables for other customers to come and you can’t just say our staff rudely to leave the entire place for you six people for dancing as you booked a table for six not a whole place for dancing. If you pre-book in advance from next time and let us know your requirements before hand would be appreciated. Have a great day. Kind regards, London Town :)