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Response from the owner
13 days ago
Hey Vaishvi,Thank you for your honest feedback—we really appreciate you taking the time to share it.We’re glad to hear you liked the service, but we’re genuinely sorry that the burger didn’t meet your expectations. The Nashville fried chicken burger you ordered is traditionally finished with a spiced oil dip to deliver its signature flavor and heat, but we understand that it may have felt too oily or heavy in your experience.Your feedback about the oiliness and acidity is very important to us, and we’ll definitely review this with our kitchen team.We’d love to have you back and recommend something more suited to your preference next time. Thank you again for helping us improve—we hope to serve you a much better experience on your next visit.