Dear Sir/Madam, I am writing to express my extreme dissatisfaction with the service provided by your guest house. Despite initial assurances that the booking amount would be refundable, we are now facing resistance and harassment when attempting to cancel the booking. The sequence of events has been as follows: we booked the guest house for a wedding, but due to unforeseen circumstances, we had to cancel the event. However, when we requested a refund, your team has been uncooperative and unwilling to process the refund. This has caused significant distress and inconvenience to our family. I urge the senior management and relevant authorities to investigate this matter urgently. The behavior of your team is not only unprofessional but also damaging to the reputation of your organization. I request that you take immediate action to address this issue and ensure that our refund is processed promptly. I hope that you will take necessary steps to rectify this situation and prevent similar incidents in the future. Sincerely, Shivani