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Response from the owner
a month ago
Dear Patel Dharati, Thank you for sharing your feedback, After a thorough internal investigation and review of our kitchen CCTV footage, we confirmed that the outlet used Go (Gowardhan By Parag Milk Foods Ltd.) brand's diced cheese for preparing your Pizza Paratha, and is commonly used in pizza-style preparations. However, we understand your concern about the texture. As per the food science behind cheese behavior, overheating can cause certain types of cheese to become unusually crisp. This may have affected the final texture during the cooking or delivery process. To ensure a fair resolution, we’ve requested the franchise partner to initiate a refund for your order via Swiggy. You should receive a notification from their side shortly. Also be assured that cheese was 100% edible. We truly value your feedback and are taking steps to ensure such issues do not repeat. Looking forward to serving you better in the future. Warm regards, Team Jassi De Parathe