I booked two rooms in this hotel. One for my dad and another for my friend coming in from mumbai. This hotel has to be one of my favourites. From the outset, the reception and staff are excellent. At check in, you are greeted with champagne and the process is seamless. In the executive lounge, there are always drinks and snacks available. The room is cozy. Lots of outlets and the bathroom appears small, but there is plenty of room for storage of your toiletries. Turn-down service is heavenly. A hot water bottle is placed in your bed every evening. I cannot say enough good things about this hotel. I have stayed various hotels in this city but this is one of my preferred hotels.