JVS

Dear Shikha, thank you for sharing your feedback about your experience at JVS Restaurant. We apologize for the concerns you've raised, and we'd like to address them in a detailed manner.We apologize for the issues you faced with the chicken wing, chicken popcorn, and Choco Lava cake. We take all feedback seriously and will review our kitchen procedures to ensure that our dishes are prepared to perfection. It's unacceptable that you felt the chicken was under cooked, and we'll make sure to address this issue immediately.Regarding the Choco Lava cake, we apologize if it didn't meet your expectations. We use high-quality chocolate and follow a specific recipe to make our Choco Lava cake. However, we understand that tastes may vary, and we're sorry that it didn't meet your expectations. We'll pass on your feedback to our chef to make necessary adjustments.Regarding the pricing, we want to clarify that our menu prices are excluding GST, as is standard practice in the industry. We charge 5% GST, as mandated by the government, and this is added to the bill. We understand that this might have caused confusion, and we apologize if you felt that we overcharged you. However, we can assure you that we're following the law and charging GST as per government regulations.We appreciate your feedback and will use it to improve our services. We're committed to providing high-quality food and excellent customer service. We'd like to invite you to visit us again and experience our food for yourself. We'd be happy to offer you a complimentary meal or a discount on your next visit.Please contact us directly so we can discuss this further and resolve this issue amicably. We're always here to listen to our customers and make things right.Thank you for your feedback, and we look forward to serving you better in the future.Best regards,JVS Restaurant