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Response from the owner
2 months ago
Dear Hrishikesh,We're deeply sorry to hear that your experience at Infinity Biryani didn't meet your expectations. We apologize for the inconvenience and distress caused. Unfortunately, we were doing some urgent drainage repairs in our building that day, which might have contributed to the unhygienic conditions you faced. We take food quality and cleanliness very seriously, but it's disappointing that we fell short. The presence of hair in your biryani is unacceptable, and we'll look into this immediately. We'll ensure our staff is retrained on food handling and preparation. We appreciate you sharing your feedback and hope you'll give us another chance to serve you better. We value your feedback and hope to see you soon.Best regards,Infinity Biryani Team