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Response from the owner
7 days ago
Dear Mariya,Thank you for your thoughtful review and for your generous 5 star rating. We are delighted to know that you and your friends enjoyed your stay and that the rooms, atmosphere and food made your visit a memorable one. Reading that you left with wonderful memories means a great deal to our team.We also appreciate your comments regarding checkout. Whilst we do need rooms to be vacated on time so that our housekeeping team can prepare them for arriving guests, we always encourage departing guests to continue enjoying our premises for as long as they wish after checking out. Whether relaxing in our café or spending more time at the property, guests are always welcome. Our only request is that the room is made available so we can avoid delaying the check in experience for the next guests.We are sorry to learn that our communication on this occasion did not leave you with that impression. We will certainly discuss your feedback with our team, as we always strive to communicate with warmth, kindness and professionalism.We truly hope to have the pleasure of welcoming you back again.With best wishes,InDa Family