Mughal Pavilion

Dear Guest, At the onset, I would like to thank you for your constructive feedback and also would like to sincerely apologize for the inconvenience that was caused to you by the aberration of our standards. The team is highly disappointed to understand the shortfall of its endeavour to provide an exceptional experience to you. We have made a note of your concerns and I would like to personally resolve this to your satisfaction. I would request you to kindly share your contact details with us on the undersigned to connect with you. Thanks and Regards, Abhishek Vij Food and Beverage Manager ITC Mughal 9718383467

Dear Guest, Namaste! Thank you for sharing your dining experience at ITC Mughal, Agra We have taken cognizance of your feedback regarding the sequence of events with service & food in the restaurant and without meaning to offer any excuses, sincerely apologize for the inconvenience. You have my assurance of necessary action to address the areas of concern for improvement and do hope that you will not let this mar your impression of our service standards. We value your patronage and sincerely hope that you will allow us another opportunity to regain your confidence and serve you better in future. Responsibly yours, SAMIR JILANI GENERAL MANAGER

Dear Guest, Namaste! Thank you for sharing your experience at ITC Mughal. The team values your patronage and we look forward to your continued support. Responsibly yours, SAMIR JILANI GENERAL MANAGER