IRCTC Executive Lounge & Tourist Facilitation Center

Hello Jaideep,We are deeply sorry to hear that your experience at our lounge was marred by rude staff and that you and your family members fell ill after consuming our food. We take the health and well-being of our customers extremely seriously and are truly sorry that we failed to meet your expectations in this regard.We understand that you had ordered our 3 veg Biryani and unfortunately, it appears that it may not have been prepared to the high standards that we strive for. We are taking immediate action to investigate this incident and will be speaking with our staff to ensure that they understand the importance of providing excellent customer service and maintaining the highest levels of food safety and quality.We would like to invite you to share more details about your experience, including the date and time of your visit, with our customer service team on [email protected]. We will do everything possible to resolve this matter right away and ensure that our lounge meets the high standards that our customers deserve.Once again, we apologize for the inconvenience and distress caused by our staff's behavior and the food poisoning incident. We value your feedback and would like to make things right.Warm Regards,Team IRCTC Executive Lounge & Tourist Facilitation Center

Hello Kailash ji,Thank you for taking the time to share your wonderful experience at our Executive Lounge & Tourist Facilitation Center. We're delighted to hear that you appreciated our goods management, which is a crucial aspect of ensuring our guests have a seamless and enjoyable stay.We're thrilled to know that we met your expectations in this regard, and we'll continue to strive for excellence in maintaining the highest standards of quality and efficiency in our operations.Once again, thank you for your kind words, and we look forward to welcoming you back to our lounge in the future.Warm Regards,Team IRCTC Executive Lounge & Tourist Facilitation Center

Hi Ketan Kumar Patel ji ,We're thrilled to hear that you had a wonderful experience at our IRCTC Executive Lounge & Tourist Facilitation Center! It's fantastic to know that you enjoyed your visit and appreciated our transport department's services, which took you on a tour at a reasonable price. We're glad you loved it! ️Your feedback means the world to us, and we're grateful for the time you took to share your positive experience with others. We'll make sure to pass on your kind words to our team, who will be delighted to know that their hard work has made a difference. Once again, thank you for choosing us and for your wonderful review! We look forward to welcoming you back soon. Warm Regards,Team IRCTC Executive Lounge & Tourist Facilitation Center