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Response from the owner
5 months ago
Dear Avi, Thank you for taking the time to share your experience at HOTEL SURYA. We appreciate your 4-star rating and the opportunity to hear your thoughts. We're delighted to hear that you enjoyed the cleanliness of our rooms and the quality of our food. It's wonderful to know that our efforts to maintain high standards have not gone unnoticed. We're also grateful for your kind words about our staff, who strive to provide exceptional service to every guest. Regarding your feedback about the Wi-Fi connectivity issues, please accept our sincerest apologies for the inconvenience this caused. We understand how important it is to stay connected, and we're taking immediate action to address this problem. Our IT team is working diligently to resolve the issue and ensure that our Wi-Fi network is stable and reliable. Once again, thank you for your review, Avi. We value your feedback and would like to invite you to contact us directly so we can make things right and provide you with a more seamless experience. We hope to have the opportunity to welcome you back to HOTEL SURYA soon. Warm Regards, Team HOTEL SURYA