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Response from the owner
2 months ago
Dear Sir, Thank you for taking the time to share your feedback. We’re sorry to hear that Mrs. Golcha’s experience was not up to her expectations. We strive to provide the best service possible, and it’s clear we fell short in this instance. Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly and accurately. Your feedback helps us improve, and we hope to have the chance to serve you better in the future. Best Regards, Hotel Tree Fern