Hotel Swagath Grand - Miryalaguda

We deeply regret the unpleasant experience you had during your stay at Dhanturi Group of Hotels. We sincerely apologize for the unbearable foul smell in your room after cleaning, which may have been caused by the cleaning materials or the condition of the property. This is certainly not the standard we aim to provide, and we understand how this would have affected your comfort. We are also truly sorry for the inconvenience caused regarding the replacement of the missing room key. Charging a higher amount and failing to issue a proper bill was unprofessional, and we apologize for the frustration this caused. We take full responsibility for these lapses and assure you that we are addressing these concerns immediately. Steps are being taken to improve our cleaning methods, ensure transparency in our billing practices, and enhance our overall guest experience. Your feedback has been invaluable in helping us identify areas that need improvement. We hope you will consider giving us a chance to provide you with a seamless and enjoyable stay in the future. Please accept our heartfelt apologies, and thank you for bringing these issues to our attention.