Hotel Surya, Kaiser Palace

Name: Hotel Surya, Kaiser Palace
Address: S. 20/51, A-5, The Mall Rd, Varanasi, Uttar Pradesh, India
Telephone: +915422508465
Price range: $
Rating: 4.2

5847 votes

#38 of 222 pubs & bars in Varanasi

Mughlai, Pizza, Fast food

Open now 11AM - 11PM

$$$$ Price range per person INR 750

S. 20/51, A-5, The Mall Rd

Varanasi, Uttar Pradesh, India

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You can visit this bar if you appear to be near St. Mary's Church. At this place you can taste the Mughlai cuisine. Hotel Surya, Kaiser Palace offers you good chicken. A lot of visitors order great coffee.

The accommodating staff works hard, stays positive and makes this place wonderful. The prompt service is something these restaurateurs care about. Prices at this place deserve attention as they're reasonable. A number of visitors point out that the ambiance is comfortable here. As for the Google rating, this spot earned 4.2.

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Kaylea Wijaya 3 months ago on Google

We stayed here two nights and felt like the rooms need alot of renovation. Broken marble in the bathroom, old cupboards that needed fixing, mould etcit felt like the hotel had concentrated on maintaining the restaurant side of the complex but have left the rooms. At breakfast there were not enough spoons and bowls for the buffet. Many people were waiting. Good selection of western and Indian food. Refillable water which was good. The lady in the shop was very friendly. Service: 3

Response from the owner 3 months ago

Dear Guest, Greetings of the day !! Thank you so much for sharing your feedback & comments to us, We are extending our sincere apology due to inconvenience caused to you. Its our humble request that please provide us a chance to serve you again & call me directly on mobile 8853002356 or write an email to me on [email protected], so that I can take care personally for your entire stay & food arrangement. We have noticed all your concerns & will take corrective measures actions in these regards. We continuously look forward to serve you again and ensuring you the best experience of our best hospitality on all your visits. Warm Regards, V. Deepak Shukla Deputy General Manager

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jainesh roy 3 months ago on Google

Hotel Surya, Kaiser Palace, Varanasi – A Delightful Stay with Room for Improvement Our recent stay at Hotel Surya, Kaiser Palace in Varanasi was quite enjoyable, particularly in their duplex suite, which provided the perfect space for a family getaway. With separate living quarters for everyone and a cozy lounge area, we found ourselves spending most of our time together in comfort. Dining Experience The hotel offers two restaurants, both of which were impressive, with the downstairs one standing out for its ambiance and menu variety. However, the breakfast selection could use some improvement. While the South Indian options and eggs were well-prepared, a wider range of non-vegetarian dishes and more live cooking stations would enhance the experience significantly. Ambiance & Amenities The greenery and outdoor spaces added a refreshing touch to our stay, creating a peaceful atmosphere. However, one aspect that could be improved is the lighting in the living quarters. In some areas, it felt a bit dim, which slightly affected the overall comfort. Service & Hospitality One of the highlights of our stay was the exceptional service. The room service staff went above and beyond to ensure our comfort, treating us with warmth and hospitality that felt like family. The reception and front desk were equally helpful, providing valuable local insights that made our visit even more memorable. Final Thoughts Overall, Hotel Surya, Kaiser Palace offers a wonderful blend of comfort, service, and ambiance, making it an excellent choice for families. With minor improvements in lighting and breakfast variety, it has the potential to be an even more outstanding stay. We would certainly consider returning for another visit. Service: 5

Response from the owner 3 months ago

Dear Guest, Greetings of the day !! Thank you so much for sharing your valuable feedback & comments. We are extremely happy that you liked our hotel ambience & environment. Definitely will convey your appreciation to our teammates. We continuously look forward to serve you again in our hotel on all your Varanasi visit or tours. Warm Regards, V. Deepak Shukla Deputy General Manager

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Thomas Mondelaers 3 months ago on Google

One of the best hotels i've stayed in during my 20-days tour around India. The airy rooms with view and balcony were comfortable, the breakfast was good well-served, but i especially loved the dinner evening in the garden with great food mesmerizing background music. This was exactly how i imagined a delightful dinner in India. Service: 5

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