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Response from the owner
3 months ago
Dear Sir, Thank you for sharing your feedback. Upon reviewing our records, we could not find any booking for a non-view room under the name Arun Kumar, and we would like to clarify that our property does not have any rooms located in the basement. It seems there might be some confusion regarding the room or property in question. If you believe this was indeed at our hotel, we encourage you to share additional details to help us address your concerns better.