Hotel Sheetal

Thank you for your review—following the earlier one from your companion, Ms. Ridhi Talreja. We truly admire the coordination. It’s quite impressive how two guests who were so disappointed still managed to spend the better part of their day enjoying our space, sharing laughs, and even finding time to mock our staff. It’s rare to see such dedication to discomfort. Regarding the pesto spaghetti—you mentioned it was inedible after just a few bites, yet curiously, nearly half was consumed. We immediately offered to remake the same dish to your taste, which you declined. Instead, a full refund or a brand new dish was demanded, which isn't standard practice at most restaurants (even those that charge ₹400–₹500 per dish, as you kindly pointed out). Still, we gave you a 20% discount on your overall bill—not because we agreed with your behavior, but because we hoped to end the situation gracefully. Sadly, it seems even generosity isn’t enough when the goal is less about food and more about fishing for freebies through online reviews. We’re proud to serve guests who value both good food and good manners. Regrettably, that wasn’t the case here. Wishing you the best in your future culinary adventures.

Thank you for your feedback. We’re genuinely sorry to hear about your experience, though we would like to clarify a few details. You spent a considerable part of your day with us, for which we were happy to offer our space and resources. Your order included a slice of cake, followed by a chicken sizzler and pesto spaghetti. When you raised a concern about the pesto spaghetti, our team immediately offered to remake the dish to your preference. However, the offer was declined, and instead, a full refund or a completely new dish was requested. Despite this, we still extended a 20% discount on your total bill as a gesture of goodwill. We always strive to provide quality food and responsive service, and we're sorry our efforts did not meet your expectations. Your feedback is noted and will be shared with our kitchen and service teams for further improvement. Hotel Sheetal